Johnny Servin :: User experience designer


Professional Experience

User Experience & Design Research
Lead researcher for web, process, and system design projects. Conducted qualitative interviews delivering digital and desktop research artifacts. Facilitated stakeholder workshops using various collaborative exercises. Analyzed and synthesized research data to deliver findings reports, infographics, process maps, and visualizations. Used findings to design interactive and responsive sites, mobile experiences, and native apps. Using tools such as Axure and InVision, developed rapid prototypes, as well as light html5 and css3 sites to create custom clickable wireframes. Lead collaborative sessions internally to improve agency processes around design projects, interview recruiting, and new employee on-boarding.

Web Development
Lead web developer for high-visibility, data driven sites, including database administration tools for content owners, secure portal integration with Salesforce back-ends, and mobile specific sites. Requirements gathering, UXD, use-case scenarios and general strategy/consulting with internal customers to implement sound design and strategy decisions regarding web properties.
Created online marketing tools for identifying high probability contacts; programs which generated $30M in possible future sales in the active pipeline.
Continual consulting for, and implementation of, social medial technologies (Twitter, Facebook) as well Google Analytics, SEO improvements, and Yahoo Store interactions.

Project Management
Lead marketing and technical staff for an investment real estate firm in the discovery and requirements phases for implementing a business technology solution. Integrated CRM, Asset Management, and Transaction Management functionality, with data extending to the company website and micro site portal functionality. Lead programming, management, operations, and marketing teams in the design and deployment of a patented digital content delivery system.

TME & Business Analyst
Collected requirements from end-users, designed, developed, tested, and performed user-training for online data collection tools which directly served dynamic content to company website and marketing teams.
Technical Writer on white papers, technical marketing material, User manuals, Quick Reference sheets, and detailed design specs for both stand alone and proprietary internet applications, countless Proposals and Statement of Work documents.

Tools and Skills

User Experience

Personas + Copy
Process + Service Design
Research + Analysis
Web Development

Omni-Graffle, Balsamiq, Photoshop, Illustrator, Pixelmator, MS Visio, InDesign,, Keynote, Powerpoint, Salesforce, Marketo, CRMs

Me Personally?
Team player, promise-keeper, problem solver, writer, motorcycle junkie, and avid Gabriel Garcia Marquez fan

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